Privacy policy

Plain English - How we handle your data

We collect only what we need to ensure customers like you have the best experience and to run SteepLab smoothly.

  • We use your info to ship your order, send updates, and support you.

  • We use cookies and pixels (Facebook, TikTok, Pinterest, Google) to improve our store and show relevant ads.
    No weird selling of data. Ever.

  • You can unsubscribe, ask us to delete your data, or request everything we have stored about you — just email support@steeplab.co.

  • SMS and email marketing is opt-in only.

  • If you don’t want cookies or tracking, you can adjust preferences on our cookie banner or use your browser’s settings.

Our full legal policy is below if you want all the details.

Privacy Policy

Last updated: November, 2025

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from steeplab.co (the "Site").

Information We Collect

1. Device Information

When you browse our Site, we collect:

  • IP address

  • Browser type

  • Timezone

  • Cookies installed on your device

  • Pages viewed, links clicked, site navigation behavior

  • Referral source (where you came from: Google, TikTok, Pinterest, etc.)

We collect Device Information using:

  • Cookies

  • Log files

  • Pixels / Web beacons / Tags (Meta/Facebook Pixel, TikTok Pixel, Pinterest Tag, Google Analytics)

2. Order Information

When you purchase or attempt to purchase from us, we collect:

  • Name

  • Shipping & billing address

  • Payment details (credit card, PayPal, Shop Pay, Apple Pay, Google Pay)

  • Email and phone number

3. Marketing Preferences

If you opt-in to email or SMS, we store your communication preferences.

4. User-Generated Content / Reviews / UGC Submission

If you voluntarily submit photos or videos (such as through our UGC or influencer program), we may use that content in marketing with permission.

"Personal Information" refers to Device Information + Order Information + Marketing Preferences.

How We Use Your Personal Information

We use the information we collect to:

  • Fulfill your order (processing payments, shipping, notifications)

  • Communicate with you (order updates, support)

  • Improve the Site (analytics, performance, user experience)

  • Protect against fraud or security risks

  • Provide relevant advertising and retargeting

Advertising & Cookies

We use tracking technologies to show you relevant ads on:

  • Facebook / Instagram (Meta)

  • TikTok

  • Pinterest

  • Google Ads / YouTube

These platforms may use cookies or tracking pixels to understand performance and personalize ads.

You can opt out of targeted ads:

You can disable cookies via our cookie banner or your browser settings.

Sharing Your Information

We share Personal Information with trusted service providers only to run SteepLab smoothly:

  • Shopify (store platform)

  • Payment processors (Shop Pay, Apple Pay, Google Pay, PayPal)

  • Shipping & fulfillment partners

  • Analytics & ad platforms (Google Analytics, Meta Pixel, TikTok Pixel, Pinterest Tag)

We do not sell your personal information.

Data Retention

We retain order records for tax, legal, and accounting requirements.
If you want your data deleted, email support@steeplab.co.

Your Rights

Residents of California (CCPA) and the EU/UK (GDPR) have the right to:

  • Access the personal info we have about you

  • Request correction or deletion

  • Opt-out of data selling or targeted ads

  • Withdraw consent for marketing communications

To exercise these rights, contact us: support@steeplab.co

Do Not Track

Because there is no universal standard, we currently do not alter data collection if your browser sends a Do Not Track signal.

Changes

We may update this policy to reflect operational, legal, or regulatory changes.

Contact Us

For privacy questions, requests, or concerns:

SteepLab
Attn: Privacy Compliance
22627 April Springs Ln., Katy, TX 77494, United States
Email: support@steeplab.co

Customers rate us 4.5/5 based on 220 reviews.